Account Deletion Policy
Last Updated: January 15, 2025
At GoHarder, we respect your right to delete your account and personal data. This page explains how to request account deletion and what happens to your data.
1. How to Request Account Deletion
To delete your GoHarder account, please contact our support team via email:
- Email: support@goharderapp.com
- Subject Line: Account Deletion Request
- Required Information: Your registered email address
Our support team will verify your identity and process your deletion request. You will receive a confirmation email once your account has been deactivated.
2. What Data Will Be Deleted
When you request account deletion, the following data will be permanently removed from our servers:
- Account Information: Email address, name, password, and profile settings
- Profile Data: Age, gender, fitness goals, physical measurements, and preferences
- Workout History: All workout logs, exercises, sets, reps, and weights
- Body Measurements: Weight tracking, body measurements, and measurement history
- Progress Pictures: All photos and images you've uploaded
- Communications: Messages with trainers and support communications
- Trainer Connections: Active and past trainer-athlete relationships
- Device Tokens: Push notification tokens and device information
- All Related Data: Any other data associated with your account
3. Deletion Timeline
- Immediate Deactivation: Your account will be deactivated immediately after we verify your deletion request. You will no longer be able to log in.
- Permanent Deletion: All your data will be permanently deleted from our servers within 30 days of account deactivation.
- Legal Retention: Some data may be retained longer if required by law, regulatory requirements, or to prevent fraud and abuse.
- Backup Systems: Data in backup systems will be deleted during the next scheduled backup cycle, which may take up to 30 days.
4. What Happens After Deletion
- Irreversible: Account deletion is permanent and cannot be undone. You will lose all workout history, progress data, and connections.
- Trainer Access: If you are connected to trainers, they will no longer have access to your data or training history.
- New Account: You can create a new account with the same email address after the deletion is complete, but your previous data will not be restored.
5. Alternative: Data Export
Before deleting your account, you may want to request a copy of your data. Contact us at support@goharderapp.com to request a data export.
6. Contact Us
If you have questions about account deletion or our data practices, please contact us: